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Careers |
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| Division: |
UCX |
| Location: |
BALTIMORE, MD US
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| Travel Involved: |
30-40% |
| Job Type: |
Full Time |
| Job Level: |
Experienced (Non-Manager) |
| Education: |
Associates Degree or Equivalent |
| Category: |
Client Services |
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| Position Summary: |
Summary: The Hearings Representative provides representation for employer clients during unemployment compensation hearings. This position requires extensive knowledge of unemployment regulations and hearing procedures. Phone contact is extensive with client and state officials. Attendance at Local Unemployment hearings is required.
Essential Duties and Responsibilities:
- Analyze individual case information by reviewing data accessed through the PC, document images or through discussion with client contacts
- Discuss strengths and weaknesses on individual unemployment compensation cases with client contacts
- Determine how known and new facts impact a case and be able to act on the information during the hearing process via cross-examination, raising an objection, etc.
- Prepare client witnesses for the unemployment hearing proceedings
- Represent clients at Local Unemployment hearings
- Receive and initiate timely calls from clients and state agencies
- Document details of client calls while on the phone for future review
- Excellent customer service to our clients and state agencies
- Work in conjunction with other internal positions in scheduling hearing representation
- Act in a courteous and professional manner in performing job functions
- Attend work on a regular basis, including the occasional need to work more than 40 hours per week
- Any special projects and miscellaneous duties assigned by a member of management
This is a national posting/search and candidates have the ability in most cases to telecommute. Candidates may apply regardless of geographic location; however, preference is given to candidates within states that require in-person hearings.
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| Requirements |
Minimum Qualifications and Competencies:
- Ability to listen, comprehend and actively participate in telephone and in person conversations
- Ability to read, learn and retain state regulations, PC functions and department procedures
- Keyboarding skills to input, access, view and interpret data on a PC
- Proven ability to evaluate information to make independent decisions
- Strong customer service skills
- Professional behavior and attire
- Must have knowledge in unemployment compensation regulations and proceedings
- Ability to make decisions, work independently and apply creative and innovative solutions to problems
- Must be able to read, learn, comprehend and retain state regulations, departmental procedures and internal PC programs that support the unemployment claims processes
- Excellent written and verbal communication skills are a must
Minimum Education and/or Experience:
- Associate's degree (A.A.) or equivalent from two-year college or technical school; or two years related experience and/or training; or equivalent combination of education and experience
- Previous office experience with a strong emphasis on customer service
- Experience in dealing with dated materials, strict time limits and/or working in a fast-paced environment
- Direct experience with unemployment hearings is strongly preferred.
Computer Skills Required:
- Understanding of PC functions, including Windows-based applications
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Equal Opportunity Employer M/F/D/V
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