The client relationship managers primary responsibility is the retention of, and to generate revenue from, an assigned client base. Retention of clients is accomplished by conducting in-person meetings and presentations to determine client needs; develop lines of communication between the client and TALX staff; respond to client issues; resolve client problems; to be visible, accessible and cultivate relationships with clients.  Revenue generation is accomplished through add on business, up-selling, cross-selling of other product lines, and fee adjustments.

Essential Duties and Responsibilities:

• Conduct in-person client meetings to include implementations, workshops, annual reports, contact plan, problem resolution and cancellations
• Receive and respond to clients telephone and written requests; act as a liaison between client and staff in serving the client
• Assess client needs in order to develop service programs and communication paths between client and internal staff
• Review and resolve compliance issues with client and internal staff
• Determine opportunities for generating revenue through program enhancements, profitability improvement or other product lines
• Assist the Sales Organization on non-client sales calls of TALX products, when necessary
• Sell and/or assist in sales of other products to client base
• Additional related projects, as assigned