|
|
|
|
Careers |
 |
|
 |
| |
|
|
| Division: |
TALX Corp. (G&A) |
| Location: |
ARVADA, CO US
|
|
| Travel Involved: |
0-10% |
| Job Type: |
Full Time |
| Job Level: |
Experienced (Non-Manager) |
| Education: |
Bachelors Degree or Equivalent |
| Category: |
Client Services |
| |
|
| Position Summary: |
The Tier III CRM is an entry level position responsible for maintaining exsisting client relationships. The Tier 3 Client Relationship Manager's primary responsibility is the retention of, and to generate revenue from, an assigned client base. Retention of clients is accomplished by conducting telephone meetings and on-line and presentations to determine client needs; develop lines of communication between the client and TALX staff; respond to client issues; resolve client problems; to be visible, accessible and cultivate relationships with clients. Revenue generation is accomplished through add on business, up-selling, cross-selling of other product lines, and fee adjustments.
Essential Duties and Responsibilities:
- Conduct phone and on-line client meetings to include implementations, workshops, annual reports, contact plan, problem resolution and cancellations.
- Receive and respond to client's telephone and written requests; act as a liaison between client and staff in serving the client.
- Assess client needs in order to develop service programs and communication paths between client and internal staff.
- Review and resolve compliance issues with client and internal staff.
- Determine opportunities for generating revenue through program enhancements, profitability improvement or other product lines.
- Assist the Sales Organization on non-client sales calls of TALX products, when necessary.
- Sell and/or assist in sales of other products to client base.
- Additional related projects, as assigned
|
| |
| Requirements |
Minimum Qualifications and Competencies:
- Performing job independently
- Clear, pleasant speaking voice
- Professional appearance and behavior
- Ability to listen, comprehend, read, learn and retain state regulations and procedures and to retain departmental procedures.
- Must have the ability to prioritize multiple work projects and function independently from supervision to meet deadlines.
- Well formulated, grammatically correct written correspondence.
Minimum Education and/or Experience:
- Previous account management experience and/a college degree
- Unemployment Insurance experience a plus
Computer Skills Required:
-
PC literate, knowledge of various software applications, such as Word, Excel, PowerPoint and Sales Logix. Physical Requirements or Environmental Factors:
|
|
Equal Opportunity Employer M/F/D/V
|
|
|
|
|
|
|
|
|
